Here at The ZigZag Stripe, we know that ordering online can be tough sometimes. As women, we vary in our sizes depending on the fit and we want to make sure that you are satisfied with your purchases. With that said, we've broken down our return policy so it's as easy as possible.
We do offer exchanges for the same item in a different size. You can not exchange an item for a completely different item. If you would like an exchange but we do not have the item in stock in that size we will have the amount refunded back to your method of payment.
If you item is damaged upon arrive , please include that in the below information , and if you would like a exchange for the same item or a refund. We will refund you the cost of shipping in store credit.
ALL CLEARANCE ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to sender. You will be responsible for paying for the return shipping.
Please just mail back your item with the following information:
Please mail your return to:
8001 Valcasi Drive Ste 101 Arlington, TX 76001
We WILL NOT ACCEPT returns on any item that is washed, worn or smells of perfume or smoke.
If an item is damaged, please just send it back as stated above and let us know what’s wrong with it. We will also reimburse you for the shipping as well.
We will also NOT CHANGE THE FORM OF PAYMENT once the order is placed.